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Front Integration Setup Guide
To use Cordless-Front integration you need to have an active Cordless account.
To set up an account with Cordless please contact us at hello@cordless.io.
To set up an account with Cordless please contact us at hello@cordless.io.
What Front Integration Does
This integration enables you to sync your Cordless call activity, recordings, and voicemails with your Front inbox.
Additionally, it allows Cordless to display customer information from Front when you receive a call from a customer.
Additionally, it allows Cordless to display customer information from Front when you receive a call from a customer.
See your Cordless call logs in Front
How to Set Up Your Front Integration
Step 1: Add Front Integration to Cordless
Go to the Integrations page in Cordless and click "Add new integration". Select Front and you will be redirected to the authorisation page. Click "Authorise".
Go to the Integrations page in Cordless and click "Add new integration". Select Front and you will be redirected to the authorisation page. Click "Authorise".
Select Front Integration
Step 2: Add Notify Block in your Cordless Call Journey
Go to your Numbers page and select the call journey you want to setup the integration for.
For each branch where you want to receive call logs*, add a 'Notify' block, choose Front, and select an existing inbox (or create a new one in your Front settings).
*Ensure that you add the Front 'Notify' block to each branch for which you want to receive call logs. For example, if you want to receive logs for calls missed outside of business hours, include the block in the outside business hours branch as well.
Go to your Numbers page and select the call journey you want to setup the integration for.
For each branch where you want to receive call logs*, add a 'Notify' block, choose Front, and select an existing inbox (or create a new one in your Front settings).
*Ensure that you add the Front 'Notify' block to each branch for which you want to receive call logs. For example, if you want to receive logs for calls missed outside of business hours, include the block in the outside business hours branch as well.
Add the Front Notify block to the branches you want to receive logs for in Front
Add Notify block and select Front
How to Disconnect Front From Cordless
To disconnect your Front workspace from Cordless, navigate to the Integrations page in Cordless and click “Delete” on the “Front” tile.
You will only be able to delete the integration once you delete all Front Notify blocks from existing call journeys.
You will only be able to delete the integration once you delete all Front Notify blocks from existing call journeys.
