The 10 Best Phone Systems for the Travel Industry

For travel industry professionals, seamless communication is vital to providing outstanding customer service and managing reservations.

Cordless rises to the occasion as the preferred phone system, offering innovative features and a user-friendly experience that aligns with the fast-paced nature of the travel sector.

Discover the top 10 phone systems in this roundup, where Cordless shines as the top choice, equipping travel experts with the tools they need to excel in their field.

Cordless

Cordless.io is a top phone system for the travel industry, packed with features that make it easy for businesses to connect with customers worldwide.

It offers unlimited international phone numbers, so you can provide a consistent experience wherever your customers are.

Plus, Cordless offers 24/7 incident support, which is vital for travel companies that operate across different time zones.

One of the standout features is its support for 9 languages. This is a big plus for travel agencies that deal with customers from various linguistic backgrounds.

Cordless.io also has smart routing to manage calls efficiently, especially during busy travel seasons.

The analytics track how well your team solves customer issues on the first call, giving you insights into your service quality.

The conversation intelligence feature is another highlight. It not only gathers data but also gives you valuable insights to improve your service and products. This tool can spot trending customer queries, catch emerging issues early, and even analyze call sentiments to understand customer feelings better.

Pricing for Cordless.io is structured to accommodate various business needs. You can book a free 30-minute consultation to help you understand how the system can meet your specific requirements.

Following the consultation, a 7-day free trial allows you to explore the platform's full functionality. For ongoing use, the Professional Plan is priced at $45/user per month or $50/user per month, providing a comprehensive suite of tools for adequate customer support.

For businesses with more specialised needs, Cordless.io offers a Custom Plan with additional features such as SDK for mobile apps, a conversational voice assistant, and custom analytics. The pricing for this plan is available upon request, ensuring that you get a package tailored to your unique requirements.

Pros:

• Unlimited international phone numbers for a consistent customer experience.
• 24/7 incident support.
• Supports 9 languages, catering to a global customer base.
• Smart routing for efficient call management.
• Conversation intelligence provides valuable insights for service improvement.

Cons:

• Learning Curve: As with any new program, there's a learning curve to understand the features and functionalities. However, Cordless offers personalized onboarding, unlimited support, and regular complimentary check-ins, so their team will always be there to help with any questions.
• Constraints on Customization: Although Cordless provides various features and possibilities for customisation, companies with highly particular or unusual requirements may need help adapting the platform to meet their demands. If this is your case, we would recommend booking a call with Cordless to discuss your requirements - they will be able to offer an existing solution or build one for you.

Cordless.io is an excellent choice for the travel industry, with its global coverage, multi-language support, and intelligent features that help you better understand and serve your customers. The system is designed to scale with your needs, making Cordless a reliable partner as your business grows.

RingCentral

RingCentral is a comprehensive phone system designed for businesses in the travel industry. It offers multi-location support, integrating with popular travel booking and management software. Features like call routing, IVR, and conference calling help travel companies manage calls effectively. RingCentral also provides real-time analytics and 24/7 support, ensuring efficient operations.

Pros:

• Offers a wide range of features, including call routing, IVR, and conference calling.
• Seamless integration with popular travel booking and management software.
• Provides real-time analytics for monitoring call performance.
• 24/7 customer support ensures reliable assistance.

Cons:

• Some advanced features may require a learning curve for users.
• It might be overwhelming for businesses that need a simpler phone system.

RingCentral's pricing starts at $20/user/month for the Core Plan, with options for the Advanced Plan at $25/user/month and the Ultra Plan at $35/user/month. It's a versatile solution for travel businesses needing a reliable phone system.

8x8

8x8 offers a range of features suited for the travel industry, including multi-location support, call routing, IVR, and conference calling. The platform integrates with travel software, ensuring seamless operations. 8x8's call queuing and callback options help manage high call volumes, while voicemail-to-email conversion aids in efficient communication.

Pros:

• Efficient call management with smart routing and call forwarding features.
• Integration capabilities with travel booking software streamline operations.
• Call queuing and callback options help manage high call volumes.
• Robust call recording feature for quality assurance and compliance.

Cons:

• You may require additional training to fully use all the available features.
• Custom plan pricing requires direct contact, which may delay the decision-making process.

8x8's pricing is tailored to travel businesses' needs, with custom plans available. It's a reliable choice for managing calls and enhancing customer service in the travel industry.

Nextiva

Nextiva provides a robust solution for the travel industry, focusing on efficient call management, IVR, conference calling, and integration with travel software. Features like call queuing, voicemail-to-email, and call recording ensure high-quality customer service. Nextiva's 24/7 support and real-time analytics help travel businesses stay connected and informed.

Nextiva's pricing starts at $18.95/user/month, with personalized plans for specific business needs. It's a reliable option for travel businesses seeking a comprehensive phone system with robust features.

Pros:

• Comprehensive call management features, including IVR, conference calling, and call forwarding.
• Seamless integration with travel management software for efficient operations.
• Advanced call queuing and voicemail-to-email features enhance customer service.
• Robust 24/7 customer support ensures reliable assistance.

Cons:

• Advanced features may require time for initial setup and customization.
• Some users might find the interface less intuitive compared to other systems.

Vonage

Vonage is a versatile phone system designed for the travel industry, offering features like multi-location support, integration with travel software, and efficient call management.

Its IVR system and call queuing options enhance customer service, while voicemail-to-email conversion aids in communication. Vonage supports conference calling and call recording, ensuring effective collaboration and compliance. With robust customer support, it's a reliable choice for travel businesses.

Vonage offers scalable pricing suitable for travel businesses of all sizes. For specific pricing details, it's recommended to contact Vonage directly.

Pros:

• Comprehensive integration with travel booking systems for a seamless experience.
• Advanced call routing and forwarding options ensure calls reach the right destination.
• The Interactive Voice Response (IVR) system provides automated information to callers, reducing the need for live agents.

Cons:

• Some users may find the interface less intuitive compared to competitors.
• The vast array of features may overwhelm smaller businesses with simpler needs.

Zoom Phone

Zoom Phone is tailored for the travel industry, providing multi-location support, integration with travel software, and efficient call routing.

Its IVR system enhances the customer experience while call queuing and callback options manage high call volumes.

Features like voicemail-to-email and conference calling ensure smooth communication. Zoom Phone also offers call recording and robust customer support.

For detailed pricing information, it is recommended to contact Zoom directly. Zoom Phone's pricing is tailored to meet the needs of travel businesses.

Pros:

• Seamless integration with Zoom's video conferencing platform makes it ideal for businesses that already use Zoom for meetings.
• User-friendly interface that is easy to navigate for both administrators and users.
• High-quality audio and reliable service, ensuring clear communication with clients and partners.

Cons:

• Limited customization options for call routing and IVR compared to more specialized systems.
• Some advanced features might require additional subscription plans.

GoToConnect

GoToConnect offers comprehensive features for the travel industry, including multi-location support, integration with travel software, and efficient call routing.

Its IVR system provides automated information while call queuing and callback options manage high call volumes. GoToConnect supports voicemail-to-email conversion, conference calling, and call recording.

With robust customer support, it's a reliable solution for travel businesses.

GoTo Connect offers two main phone system plans: the Basic Plan and the Standard Plan. The Basic Plan starts at $29 per user per month for up to 20 users, while the Standard Plan starts at $39 per user per month for unlimited users.

Both plans offer different features like virtual meetings, messaging, and call recording.

Pros:

• Offers a wide range of features in one package, including call management, video conferencing, and messaging.
• Easy to set up and manage, with a user-friendly interface that requires minimal technical expertise.
• Provides reliable call quality and uptime, ensuring consistent communication with clients and team members.

Cons:

• Some users may experience a learning curve when first setting up advanced features.

Aircall

Aircall is a cloud-based phone system designed for businesses in the travel industry, offering features like multi-location support, integration with travel software, and efficient call management.

Its IVR system and call queuing options enhance customer service, while voicemail-to-email conversion aids in communication.

Aircall supports conference calling and call recording, ensuring effective collaboration and compliance. With robust customer support, it's a reliable choice for travel businesses.

Aircall's pricing is $40 per license with a minimum of 3 licenses ($120) billed monthly or $30 with a minimum of 3 licenses ($1,080) billed annually.

Pros:

• Seamless integration with popular travel booking and management software.
• Advanced call routing and forwarding options ensure calls reach the right destination.
• Interactive Voice Response (IVR) system provides automated information to callers, reducing the need for live agents.

Cons:

• Some users may find the interface less intuitive compared to competitors.
• The vast array of features may overwhelm smaller businesses with simpler needs.

Dialpad

Dialpad is an AI-powered cloud communications service designed for businesses, including those in the travel industry. It offers a comprehensive suite of features that cater to the needs of travel agencies and companies operating in multiple locations.

Dialpad's multi-location support ensures seamless call management across various branches or locations, a common requirement in the travel industry.

The system integrates with popular travel booking and management software, facilitating streamlined operations and data sharing between systems.

Dialpad's pricing for the standard plan is $15 per month per user, and the Pro plan is $25 per month per user. The Enterprise plan offers quote-based pricing.

Pros:

• AI-powered features provide insights and analytics for better decision-making.
• User-friendly interface that is easy to navigate for both administrators and users.
• High-quality audio and reliable service, ensuring clear communication with clients and partners.

Cons:

• Limited customization options for call routing and IVR compared to more specialized systems.
• Some advanced features might require additional subscription plans.

Microsoft Teams Phone

Microsoft Teams Phone is a business communication solution that offers a variety of features specifically designed for the travel industry.

It provides multi-location support, seamless integration with travel software, call routing and forwarding, interactive voice response (IVR), call queuing and callback options, voicemail to email, conference calling, call recording, and customer support.

These features aim to help travel businesses streamline their communication processes and enhance customer experience.

Microsoft Teams Phone pricing starts at $8.00 per user per month for the Teams Phone Standard plan, with other plans available at different price points.

Pros:

• Seamless integration with Microsoft Teams for unified communication and collaboration.
• Offers a wide range of features in one package, including call management, video conferencing, and messaging.
• Provides reliable call quality and uptime, ensuring consistent communication with clients and team members.

Cons:

• Some users may experience a learning curve when first setting up advanced features.
• Some competitors may not offer as many customization options for call routing and IVR.