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The Best Alternative to Freshcaller: Cordless

Looking for an alternative to Freshcaller with enterprise-level features at a lower price? Cordless may be just what you were looking for. In this post, we’ll run through the similarities and differences between Freshcaller and Cordless to help you make an informed decision.
Cordless vs. Freshcaller: A Feature-by-Feature Comparison

The VoIP (Voice over Internet Protocol) market is quite saturated. There are so many options – often so similar! – that it’s hard to choose the best one for your business.

In this Freshcaller vs. Cordless article, we’ll analyze these two call center phone solutions and give you an idea of which provider might suit your needs better. We’ll consider their core features, AI-powered tools, integrations, pricing, and customer support.

About Cordless

Cordless is quickly gaining traction as one of the top call center solutions for customer-facing teams. Cordless provides a cloud-based platform, offering a hassle-free experience with built-in call transcripts and in-depth conversation intelligence.

Cordless is a ready-to-use platform with all features available out of the box. There's no need to hire a developer to set up the system, making it a user-friendly choice for customer-facing teams.


Cordless believes in straightforward billing with no hidden fees - no surprises!
Freshcaller Growth
Freshcaller Pro
Freshcaller Enterprise
Free trial
Price per seat
£40 / 45€ / $50
£15 / 15€ / $15
£39 / 39€ / $39
£69 / 69€ / $69

Cordless offers a full set of features, all included in our standard plan. You get all the core telephony features and AI-powered features designed to simplify your existing workflows, such as automated transcriptions, automated tagging, topic detection, sentiment analysis, churn risk and complaints detection, script adherence, and auto-QA AI-driven intelligence.

Freshcaller offers a different set of features in each pricing plan. The more expensive plans - Freshcaller Pro and Freshcaller Enterprise - include a variety of core telephony features, such as IVR, routing, warm transfers, etc. Freshcaller does not offer AI-powered conversational intelligence or automated transcriptions on any of their plans.
Freshcaller Growth
Freshcaller Pro
Freshcaller Enterprise
Routing and IVR
Sentiment analysis
Auto QA
Automatic tagging
Call listening
Call whispering/coaching
Coming soon!
Warm transfers

Cordless boasts an impressive 99.9% call success rate worldwide, providing businesses with a dependable communication platform.

Cordless goes beyond standard call centre and agent KPIs by offering sophisticated analytics, including missed/abandoned calls, IVR and Routing statistics, and a caller journey funnel - providing businesses with valuable insights into communication patterns to stay on top of emerging topics and trends.
Cordless Insights

You can seamlessly incorporate Cordless into your tech stack as we integrate with your existing tools . Don’t see the tool you’re looking for? Book a call with us, and we’ll talk about your requirements, or email us and let us know:
Freshcaller Growth
Freshcaller Pro
Freshcaller Enterprise
Help Scout

Our responsive and supportive customer sets us apart from the competition. Our friendly in-house team here to onboard you, resolve issues, and ensure a positive experience for you and your customers.
Freshcaller Growth
Freshcaller Pro
Freshcaller Enterprise
Dedicated CSM
Live chat
24/7 incident support
Account setup
Regular check-ins
Group training
  • Free consultation: no pressure, no commitment.
  • Demo tailored to your specific needs and requirements
  • Get a 7-day free trial after the call
Book a free 30-minute session with an expert who will show you how Cordless will help you increase customer satisfaction in your call centre.
Book a personalized demo with us
Free 30-min consultation
Explore Cordless Today

If you're thinking about switching to a Freshcaller alternative, Cordless offers a 7-day free trial to experience the difference. Book a discovery call with us and explore the possibilities of a telephony platform designed with your business in mind.

Migration FAQ

Do we need to change our phone number to switch to Cordless?
No, you can bring your number(s) with you. We’ll take your existing numbers and port them over for you for free.

We have a complicated setup. Can you help us move everything over to Cordless?
Yes, 100%! We work very closely with all our customers and do all the switching work for you. We will take your existing setup and replicate it on the Cordless platform at no additional cost.
Watch a 4-minute Demo of Cordless