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The Top Alternative to Twilio: Cordless

Are you looking for a reliable alternative to Twilio Flex? Cordless may be exactly what you need! In this post, we’ll run through the similarities and differences between Twilio and Cordless to help you make an informed decision.
Cordless vs. Twilio: A Feature-by-Feature Comparison

Cordless is quickly gaining traction as one of the top call center solutions for customer-facing teams. Cordless provides a cloud-based platform, offering a hassle-free experience with built-in call transcripts and in-depth conversation intelligence.

Cordless is a ready-to-use platform with all features available out of the box. There's no need to hire a developer to set up the system, making it a user-friendly choice for customer-facing teams.

In this post, we'll explore why Cordless is the best Twilio alternative and what sets it apart from the competition.


Cordless believes in straightforward billing with no hidden fees - no surprises!
Twilio Flex
Free trial
Price per seat
£40 / 45€ / $50
£150 / 150€ / $150

Cordless offers a full set of features, all included in our standard plan. Twilio Flex, on the other hand, requires additional setup by a developer.

With Cordless get all the core telephony features and AI-powered features designed to simplify your existing workflows, such as automated transcriptions, automated tagging, topic detection, sentiment analysis, churn risk and complaints detection, script adherence, and auto-QA AI-driven intelligence.
Twilio Flex
Routing and IVR
Sentiment analysis
Auto QA
Automatic tagging
Call listening
Call whispering/coaching
Coming soon!
Warm transfers

Cordless boasts an impressive 99.9% call success rate worldwide, providing businesses with a dependable communication platform.

Cordless goes beyond standard call centre and agent KPIs by offering sophisticated analytics, including missed/abandoned calls, IVR and Routing statistics, and a caller journey funnel - providing businesses with valuable insights into communication patterns to stay on top of emerging topics and trends.
Cordless Insights

You can seamlessly incorporate Cordless into your tech stack as we integrate with your existing tools . Don’t see the tool you’re looking for? Book a call with us, and we’ll talk about your requirements, or email us and let us know:
Twilio Flex
Requires a developer
Requires a developer
Requires a developer
Requires a developer
Requires a developer
Help Scout
Requires a developer
Requires a developer
Requires a developer
Requires a developer

Our responsive and supportive customer sets us apart from the competition. We're here to onboard you, resolve issues, and ensure a positive experience.
Twilio Flex
Dedicated CSM
Live chat
24/7 incident support
Account setup
Regular check-ins
Group training
  • Free consultation: no pressure, no commitment.
  • Demo tailored to your specific needs and requirements
  • Get a 7-day free trial after the call
Book a free 30-minute session with an expert who will show you how Cordless will help you increase customer satisfaction in your call centre.
Book a personalized demo with us
Free 30-min consultation
Explore Cordless Today

If you're considering a switch from Twilio Flex, Cordless offers a 7-day free trial to experience the difference. Book a discovery call with us and explore the possibilities of a telephony platform designed with your business in mind.

Migration FAQ

Do we need to change our phone number to switch to Cordless?
No, you can bring your number(s) with you. We’ll take your existing numbers and port them over for you for free.

We have a complicated setup. Can you help us move everything over to Cordless?
Yes, 100%! We work very closely with all our customers and do all the switching work for you. We will take your existing setup and replicate it on the Cordless platform at no additional cost.
Watch a 4-minute Demo of Cordless