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The Best Intercom Phone Integration for Customer Teams

About Intercom

Intercom is a customer messaging platform that enables businesses to communicate with their customers through live chat, automated messages, and email.

It serves as a centralised hub for managing customer support, allowing businesses to handle tickets efficiently and engage in real-time conversations. Intercom also offers powerful automations, including chatbots and workflows, to streamline communication processes.

Intercom provides analytics tools for tracking user behaviour, measuring the effectiveness of communication strategies, and improving overall customer engagement.

Cordless: A Reliable Voice Channel for Intercom

Cordless is a modern cloud-based business phone system with built-in conversational intelligence designed for customer support and sales teams. This integration lets you sync your Cordless call activity, recordings, and voicemails with your Intercom inbox.

With the Cordless + Intercom integration, customer support teams can:

  • Easily manage inbound and outbound calls

  • Get automatic transcriptions, call summaries, and recordings - straight from their Intercom inbox

  • Return missed calls from conversations in Intercom
New to Cordless? Book a discovery call with our team to see the Cordless + Intercom integration in action and start a 7-day free trial

What Does the Intercom App + Cordless Integration Do?

Cordless's Intercom Integration automatically syncs the following data with your Intercom inbox:

  • Call activity
  • Call summaries
  • Call transcriptions
  • Call recordings
  • Voicemails

By default, the integration logs summaries directly in Intercom, and a quick link to Cordless is provided next to the summary for the recording and transcript. However, we can easily change the configuration to log call transcripts directly in Intercom if you wish.
The Cordless-Intercom integration
The integration can be set up in just a couple of minutes! See a step-by-step guide here.

How the Cordless + Intercom Integration Improves Customer Team Workflows

For customer-facing teams

  • Cordless automatically displays a contact’s Intercom information before agents answer a call. Agents can quickly access the relevant conversation from the call, getting the full context as they work with their clients and prospects.

  • After each call, the call activity and call summary are automatically logged in Intercom, along with quick links to the transcript and recording. Agents can focus on helping customers, reducing the time spent writing notes.

  • The team can easily identify and return missed calls from the Intercom inbox.
For customer support leaders

  • Cordless conversational intelligence enables customer support leaders to streamline their workflows. With call summaries readily available in Intercom, they can easily scan conversations instead of reading through endless notes.

  • Cordless also allows support leaders to significantly reduce the time spent on QA with helpful tools such as sentiment analysis, call tagging, and Ask AI, a highly customisable ChatGPT-powered feature that automatically highlights information about what matters to each team - first call resolution, churn risk, complaints, agent behaviour, and more.

Get Started With the Best Call Centre Solution for Intercom Today

If you’re looking for a call centre solution that seamlessly integrates with Intercom, we’d recommend checking out Front’s Cordless telephony integration.

Already a Cordless customer? Click here to sync Cordless to Front.
Don't have a Cordless account yet? We’d love to show you the Cordless + Front integration in action. Book your 30-minute demo here.