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The Klaus + Cordless Integration for Phone Quality Assurance

About Klaus

Klaus is a quality assurance and feedback platform designed for customer service teams. It enables businesses to assess the performance of customer support interactions, particularly in the context of live chat conversations.

Klaus allows managers to review and provide feedback on customer service agent responses, ensuring consistency, accuracy, and adherence to company standards.

What Does the Klaus + Cordless Integration Do?

The integration automatically pushes Cordless call data into Klaus workspaces, including:

  • Conversation summaries
  • Call recordings
  • Transcripts of calls and voicemails.
The integration is flexible, allowing you to sync Cordless to all Klaus workspaces or set up individual connections for each Klaus workspace.

You can create one or multiple tags for each Cordless-Klaus connection so that only conversations with these tags are synced to the desired Klaus workspace.
The Cordless-Klaus integration
New to Cordless? Book a discovery call with our team to see the Cordless + Klaus integration in action and start a 7-day free trial

What Does the Front App + Cordless Integration Do?

Cordless's Front Integration automatically syncs the following Cordless data with your Front inbox:

  • Call activity
  • Call transcriptions
  • Call summaries
  • Call recordings
  • Voicemails
  • Call notes
The integration also syncs contact names and contact links from Front into Cordless.
The Cordless-Front integration
The integration can be set up in just a couple of minutes! See a step-by-step guide here.

Streamline QA Workflows With the Cordless Integration

By integrating Klaus’s QA platform with Cordless’s cloud-based phone system, customer team managers get access to deep call insights, making it easier to review conversations and give feedback for agent development and team improvement.

Cordless also enables support leaders to dramatically reduce the time spent on QA with helpful tools such as sentiment analysis, call tagging, and Ask AI, a highly customisable ChatGPT-powered feature that automatically highlights information about what matters to each team - first call resolution, churn risk, complaints, agent behaviour, and more.

Get Started With the Best Quality Assurance Solution for Phone Calls

If you’re looking for a call centre solution that seamlessly integrates with Klaus, we’d recommend checking out Klaus's Cordless telephony integration.

Already a Cordless customer? Click here to sync Cordless to Klaus.
Don't have a Cordless account yet? We’d love to show you the Cordless + Klaus integration in action. Book your 30-minute demo here.