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The Best Telephony Solution for Kustomer

About Kustomer

Kustomer is a customer service platform that focuses on delivering a unified customer experience. It consolidates customer interactions from various channels, such as email, chat, social media, and more, into a single interface.

Kustomer provides tools for managing support tickets, automating repetitive tasks, and gaining insights through analytics. With a customer-centric approach, it aims to enhance collaboration among support teams and foster personalised interactions with customers.

Cordless: A Reliable Voice Channel for Kustomer

Although Kustomer does not have native phone functionality, you can add voice to your support channels in minutes with the Kustomer + Cordless integration.

By combining Kustomer’s customer support management platform with Cordless’s cloud-based phone system, you’ll gain access to all the information you need for more meaningful and efficient conversations.
New to Cordless? Book a discovery call with our team to see the Cordless + Kustomer integration in action and start a 7-day free trial

What Does the Kustomer App + Cordless Integration Do?

Cordless's Kustomer Integration automatically syncs the following data with your Kustomer inbox:

  • Cordless call activity

  • Call recordings

  • Voicemails

With the integration, you can also establish rules for directing call logs to different Kustomer conversation queues and assigning specific conversation attributes.
Additionally, it allows Cordless to display customer information from Kustomer on incoming calls.
The Cordless-Kustomer integration
The integration can be set up in just a couple of minutes! See a step-by-step guide here.

How the Cordless + Kustomer Integration Improves Customer Team Workflows

For customer support teams

  • Cordless automatically displays a contact’s Kustomer information before agents answer a call. Agents can quickly access the relevant conversation from the call, getting the full context as they work with customers.

  • After each call, the call activity and call summary are automatically logged in Kustomer, along with quick links to the transcript and recording. Agents can focus on helping customers, reducing the time spent writing notes.

For customer support leaders

  • Cordless conversational intelligence enables customer support leaders to streamline their workflows. With call summaries readily available in Kustomer, they can easily scan conversations instead of reading through notes.

  • Cordless also allows support leaders to significantly reduce the time spent on QA with helpful tools such as sentiment analysis, call tagging, and Ask AI, a highly customisable ChatGPT-powered feature that automatically highlights information about what matters to each team - first call resolution, churn risk, complaints, agent behaviour, and more.

Get Started With the Best Call Centre Solution for Kustomer Today

If you’re looking for a call centre solution that seamlessly integrates with Kustomer, we’d recommend checking out Kustomer's Cordless telephony integration.

Already a Cordless customer? Click here to sync Cordless to Kustomer.
Don't have a Cordless account yet? We’d love to show you the Cordless + Front integration in action. Book your 30-minute demo here.