CordlessCordless.io is a specialised telephony platform tailored for the debt collection industry, featuring robust call recording and monitoring capabilities essential for compliance with regulations like the FDCPA and TCPA.
Its integration capabilities streamline operations by connecting seamlessly with existing debt-collection software and CRM systems.
The platform offers automated dialing, enhancing outreach efficiency, and an Interactive Voice Response (IVR) system for effective call routing and customer service.
Detailed call analytics and reporting tools provide insights into call volume, duration, and customer sentiment, aiding in data-driven decision-making.
Scalability is a key feature, allowing Cordless.io to adapt to the evolving needs of debt collection agencies.
Security measures are in place to protect sensitive debtor information, including automated
PII redaction for compliance with privacy regulations.
Customer support options include a 30-minute consultation, a tailored demo, and a 7-day free trial designed to help support teams improve their customer service capabilities.
Pricing for Cordless.io is structured to meet various business needs. After a free 30-minute consultation and a free trial, the Professional Plan is available at $45/user per month or $50/user per month, offering a comprehensive suite of customer support tools.
Pros:- Offers conversation intelligence for better customer insights.
- Automated PII redaction ensures data privacy.
- Integrates smoothly with debt collection software.
- Automated calling saves time.
- Scalable to accommodate business growth.
Cons:- Complex call journeys may require a longer setup time, but the Cordless team makes the experience smooth and hassle-free.
- Staff training is needed for advanced features. However, Cordless offers personalised onboarding, unlimited support and regular complimentary check-ins, so the team is always available to help with any questions.